Refund Policy

Last updated: 6 July 2026.

Perishable Goods

Our products are freshly prepared perishable goods. Once an order has been prepared or delivered we cannot accept returns or provide refunds for change of mind.

Problems With Your Order

If your order arrives incomplete, incorrect, damaged, or you have any concerns, please contact us at catering@hubeatery.com.au within 24 hours of delivery where possible. Where there is a problem with your order we will offer a replacement, store credit, or refund as appropriate.

Cancellations

Cancellations made 48 hours or more before your scheduled delivery receive a full refund. Cancellations inside 48 hours may have costs already incurred (including prepared food and staffing) deducted from the refund. Large event and custom orders may have different cancellation terms, which will be confirmed with your quote.

Refund Processing

Approved refunds are processed to your original payment method and typically appear within 5–10 business days depending on your bank.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Contact

catering@hubeatery.com.au