Privacy policy
Hub Eatery Privacy Policy
Last updated: 25 July 2026
Hub Eatery ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use hubeatery.com.au, how we use it, and your rights. By using our site and placing an order, you agree to this policy.
What we collect
When you order or make an enquiry, we collect the information you give us: your name, email address, phone number, delivery address, order details, and any dietary requirements or notes you provide. When you pay, your payment is processed securely by our payment providers — we do not see or store your full card details. We also collect basic technical information automatically (such as your browser type and pages visited) to keep the site working and secure.
How we use it
We use your information to process and deliver your orders, communicate with you about them, respond to enquiries, prepare your food to your dietary requirements, meet our legal and tax obligations, and improve our service. We only use dietary and allergen information to fulfil your order safely.
Who we share it with
We share information only as needed to run our business: with our e-commerce platform (Shopify), payment processors, and delivery arrangements. We do not sell your personal information to anyone. We may disclose information if required by law.
How long we keep it
We keep order and enquiry records for as long as needed to provide our service and meet legal, accounting and tax requirements, then delete or de-identify them.
Your rights
You may ask to access the personal information we hold about you, correct it if it's wrong, or request its deletion where we're not required to keep it. To make a request, email us at catering@hubeatery.com.au. We'll respond within a reasonable time.
Cookies
Our site uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.
Security
We take reasonable steps to protect your information, but no online service can be completely secure. Please contact us immediately if you believe your information has been compromised.
Changes
We may update this policy from time to time. The current version is always the one published on this page.
Contact
Questions about your privacy or this policy: catering@hubeatery.com.au